Frequently Asked Questions
Everything you need to know about clean beauty and your order.
What defines a product as 'clean' at The Detox Market?
We adhere to a strict Banned Ingredients List, ensuring every product is free from parabens, synthetic fragrances, phthalates, and over 1,500 other harmful chemicals.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy for opened beauty products?
We offer a 30-day return policy. If a product doesn't work for your skin, you can return it for store credit or a refund, provided at least 50% of the product remains.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Are your products cruelty-free?
Absolutely. We only partner with brands that do not test on animals at any stage of product development or ingredient sourcing.
How do I know which products are right for my skin type?
You can take our online Skin Quiz or book a complimentary virtual consultation with one of our clean beauty experts for personalized recommendations.